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Freshdesk

AI-powered helpdesk for growing teams

4.5(22,000 reviews)
Free · Growth $15/moCustomer Support

Freshdesk's Freddy AI helps support teams work faster by suggesting replies, summarizing tickets, and auto-routing issues. Scales from solo entrepreneurs to large teams with a generous free plan.

Free · Growth $15/mo

Best for: Growing support teams

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Pros & Cons

✓ Pros

  • Free plan available
  • Freddy AI assistant
  • Omnichannel support
  • Automation rules

✗ Cons

  • Learning curve for advanced features
  • Pricing can add up for teams

Key Features

Free plan available
Freddy AI assistant
Omnichannel support
Automation rules

Tags

helpdeskticketingAI suggestionsknowledge baseautomation

User Reviews

22,000
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22,000 reviews
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Quick Facts

PricingFree · Growth $15/mo
CategoryCustomer Support
Best ForGrowing support teams
Rating4.5 / 5.0
Added2024-01-25

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Free · Growth $15/mo · Growing support teams

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